Refund and Return Policy
We want you to be satisfied with your purchase from Inflight Traffic. This policy explains how returns, refunds, replacements, cancellations, and warranty claims are handled.
30-day return period
You may request a return within 30 calendar days after the date your order is delivered. This includes returns because you changed your mind, purchased the wrong item, or no longer want the product.
To begin a return, email inflighttraffic@gmail.com before shipping anything back. Include your name, order number, the item you want to return, and the reason for the return. We will provide return instructions and the return address. Items returned without prior authorization may experience processing delays.
Eligibility for buyer-remorse returns
To qualify for a buyer-remorse return, the item must be:
• In its original condition, without damage, modification, or excessive wear;
• Returned with all originally included components, cables, mounts, documentation, packaging, and accessories; and
• Packaged securely to prevent damage during return shipping.
You may carefully open and inspect the product. Products showing damage, alteration, missing components, misuse, or excessive wear may receive a reduced refund or may be ineligible for return.
The customer is responsible for return shipping costs on buyer-remorse returns. Original expedited-shipping charges, if any, are not refundable. A 10% restocking fee will be deducted from buyer-remorse returns. The restocking fee does not apply to products that arrived damaged, defective, or incorrect.
Damaged, defective, or incorrect products
Inspect your order promptly after delivery. If an item arrives damaged, defective, incomplete, or different from what you ordered, contact us at inflighttraffic@gmail.com within 30 days after delivery. Include your order number and a description of the problem. Photographs or other reasonable troubleshooting information may be requested so we can resolve the issue.
For an approved damaged, defective, or incorrect-item claim, Inflight Traffic will provide a replacement, repair, or refund as appropriate. We will pay reasonable return-shipping costs when we require the affected item to be returned. No restocking fee applies to an approved claim of this type.
Do not discard the product or shipping packaging until we have completed our review.
One-year limited warranty
IFT-01 hardware is covered by a one-year limited warranty beginning on the original delivery date. The warranty applies to defects in materials and workmanship under normal intended use.
At our option, we will repair the product, replace it with the same or a reasonably equivalent product, or refund the original product purchase price if a covered defect cannot be resolved.
The limited warranty does not cover:
• Accidental damage, liquid intrusion, fire, impact, crushing, or improper storage;
• Improper power sources, wiring, installation, mounting, handling, or use;
• Unauthorized modification, disassembly, repair, or altered firmware;
• Cosmetic wear that does not affect operation;
• Damage caused by third-party accessories, applications, aircraft systems, external antennas, cables, chargers, or power supplies;
• Reception, coverage, rebroadcast availability, or data supplied by third parties;
• Compatibility with an application, device, or operating-system version that is not identified as supported by Inflight Traffic; or
• Use contrary to the product instructions, warnings, or intended purpose.
Warranty service does not extend the original one-year warranty period, except where applicable law requires otherwise. This limited warranty gives you specific legal rights, and you may have additional rights that vary by state.
Cancellations and order changes
Contact us as soon as possible if you need to cancel or change an order. We will make a reasonable effort to help, but an order cannot be changed or cancelled after it has entered fulfillment or shipped. Once shipped, the applicable return process must be followed.
Refund processing
We will notify you after the returned item is received and inspected. If approved, the refund will be issued to the original payment method. Please allow 5–10 business days after approval for the refund to appear, depending on your bank or payment provider.
Shipping charges are refunded when the return results from our error or an approved damaged, defective, or incorrect-item claim. Otherwise, original shipping charges are not refundable.
Late or missing refunds
If an approved refund has not appeared after 10 business days, first contact your bank or payment provider. If it still cannot be located, email inflighttraffic@gmail.com.
Contact
Off Road Industries LLC, doing business as Inflight Traffic
1934 E 2710 S
St. George, UT 84790
United States
Email: inflighttraffic@gmail.com
Phone: (435) 612-0904
Hours: Monday–Friday, 9:00 a.m.–5:00 p.m. Mountain Time