Shipping Policy

This shipping policy applies to orders placed through inflighttraffic.com.

Where we ship

Inflight Traffic currently ships to valid addresses within the United States. We do not currently offer international shipping. We do not ship to locations prohibited by applicable law or carrier restrictions.

Order cutoff and processing time

The order cutoff time is 1:00 p.m. Mountain Time, Monday through Friday. Orders are generally processed and shipped within 1–2 business days. Business days are Monday through Friday and exclude federal holidays.

Orders placed after the cutoff, on weekends, or on holidays begin processing on the next business day. Processing may take longer during product launches, high-volume periods, severe weather, carrier disruptions, address-verification issues, or other circumstances outside our reasonable control.

Shipping charges and delivery estimates

Standard ground shipping is free for orders shipped within the United States unless a different charge is clearly displayed before checkout. Optional expedited shipping, if offered, will be priced at checkout.

Estimated standard delivery time after shipment is 3–7 business days. This estimate is separate from the 1–2-business-day processing time. Delivery dates are estimates and are not guarantees.

Orders may be shipped using UPS, USPS, or another appropriate carrier. The available service and final shipping charge, if any, will be disclosed before you complete payment.

Tracking

When tracking is available, a shipping-confirmation email will be sent to the email address provided with the order. Tracking may take up to 24 hours to begin showing movement after the carrier receives the package.

Address accuracy

Customers are responsible for providing a complete and accurate delivery address. Contact us immediately if an address needs correction. We cannot guarantee that an address can be changed after an order enters fulfillment.

If an order is returned because of an incorrect, incomplete, refused, or undeliverable address supplied by the customer, we may deduct the actual outbound and return shipping costs from the refund or require payment of additional shipping charges before reshipment.

Delays

Carrier delays, weather, natural disasters, service interruptions, and other events outside our control may affect delivery. A delay does not automatically mean a shipment is lost. We will provide reasonable assistance with carrier inquiries.

Lost shipments

If tracking has not updated or your order has not arrived within two business days after the estimated delivery date, contact inflighttraffic@gmail.com. Please allow up to five business days for us to investigate with the carrier.

If the carrier confirms that the shipment is lost, we will provide a replacement or refund. We may require completion of carrier documentation or reasonable verification before resolving the claim.

Marked delivered but not received

If tracking shows “delivered” but you cannot locate the package, check the delivery area, household members, neighbors, building management, and any carrier delivery notes. Contact the carrier and email us promptly if the package remains missing. We will assist with the investigation, but resolution depends on the facts and carrier findings.

Damage during shipping

Keep the product, shipping carton, labels, and packing materials. Contact inflighttraffic@gmail.com promptly with your order number, a description of the damage, and photographs of the product and packaging. Do not return a damaged shipment until we provide instructions.

Contact

Off Road Industries LLC, doing business as Inflight Traffic
1934 E 2710 S
St. George, UT 84790
United States
Email: inflighttraffic@gmail.com
Phone: (435) 612-0904
Hours: Monday–Friday, 9:00 a.m.–5:00 p.m. Mountain Time